To support our customers, Tecknotrove has maintained a full-time professional staff of factory trained technicians with background in electronics & mechanical responsible for installation and maintenance of all TecknoSim^TM Simulators. Our service personnel are located in close congruence with customer sites to provide quick, high quality, cost-effective service.

Our goal is to support our customers as they develop, maintain, and conduct these critical training programs. We do this by offering the right support solution for each customer. All TecknoSim^TM simulators are delivered with a Standard Support and Maintenance Programme which includes:

• Warranty of 12 (twelve) months against any manufacturing defects.
  
• Technical support to customers via telephone, fax or email.
  
• On-site support during the warranty/ service period.
  
• Free software upgrade on new releases within version of proprietary software installed during the warranty period.
  
• Free training on the features of TecknoSim^TM Simulators for a period of three days.

Customers can also avail benefits from the Special Support and Maintenance Program. This program is designed to ensure the maximum up-time of TecknoSim^TM Simulators we also ensure that users remain at the leading edge in training capabilities. The program includes:

• Extended warranty on hardware and software.
  
• Dedicated Support Representative.
  
• A full day visit every three months for training and preventative maintenance.
  
• Free upgrades to software within version.
  
• Special Prices for upgrades to new software versions.
  
• Special Prices for upgrades to hardware.